How can I get technical support from Aldelo?

 

Answer: All you need to do is contact us, our engineers will be happy to help you solve the problem.

 

What kind of support services that Aldelo technical group can provide?

 

Answer: Aldelo technical engineers can provide assistances by phone, e-mail and remote access to solve the problem. Our engineers can also provide more value-added services, such as remote training, remote installation and menu programming services.

 

How can licensed users get the latest version of the software?

 

Answer: As long as your license is still valid under the technical support service cover, you can enjoy the service that upgrade to the latest version from the old one. For detailed information, please contact our sales or support group.

 

What should I do if I need on-site technical assistance?

 

Answer: When you need the on-site technical assistance, the dealer who helped you installed the software will be your first choice. Or, you can also contact us to find your nearest dealers.

 

What if I still have lots of technical support related problems?

 

Answer: If you have more technical support related problems, please contact us, we will arrange engineer for your detailed answers.

 

iPosenglish's commitment to provide 24/7 service, does that mean customers can get through service any time 24 hours a day?

 

Answer: Yes, iPosenglish 24/7 service means you can get our service 24 hours a day, 7 days a week any time. Our professional customer service personnel are always at your service.

 

If I make a phone call at night after 10:00PM, will there be additional charges?

 

Answer: There is no extra charge for incoming support service phone calls at night after 10:00PM.

 

Sometimes when I call in, the bell to ring for a long time before answering, why is there so long response time?

 

Answer: iPosenglish system will automatically help you find free technical personnel, so it will need a certain response time. If the system doesn't find any available technical staff, then your phone will be turned to voicemail. In the event of such a situation, iPosenglish apologizes to the inconvenience caused for you; iPosenglish will call back to you as soon as possible.

 

If I leave voice message, will anyone listen to that?

 

Answer: Once there is a new voice message, technical personnel will be notified immediately. Usually, iPosenglish will call you back in 15 minutes, according to iPosenglish customer feedback; iPosenglish response speed is the fastest.